Frequently Asked Questions

Frequently asked questions

We’ve collected the answers to the most common questions we get here. If your question isn’t answered, or if you just prefer to talk to a real person right away, use the Live Chat here on our site or send us a message for help.

General Questions

What are your fees?

It is completely free to submit a claim. You are not required to make any upfront payment or provide bank details.

If we are successful in recovering a refund for you, our fee is 39% plus VAT subject to a minimum of £35 plus VAT. If you are currently, or have previously been subject to an Individual Voluntary Arrangement/Protected Trust Deed/Bankruptcy or other debt order, we charge an additional fee on top of our usual service fee of £35 plus VAT per claim, making our minimum fee £70 plus VAT.

Where the rebate does not cover our minimum fee of £35 plus VAT, there will be no additional charges to pay.

How long does the process take?

Most claims are completed within 6-12 weeks. During busy times or for more complex claims, it may take up to 16 weeks. If you have not heard back from HMRC after 16 weeks, we will recommend resubmitting your claim.

How many years can I claim back?

You can claim a tax rebate for the last 4 tax years. This means you can currently claim for jobs you have had since April 2018. There are strict deadlines by which you must submit your claim.

What documentation do I need to send?

All you need to send to us is your signed claim form, which we will email to you when you complete the online application form. We may also forward you documentation in the post to sign and return where necessary.

We will contact you if we need any further information.

For rebate claims attributed to PPI Compensation, we need require a signed letter of authority in order to request a copy of your letter of uphold from you lender, in cases where you no longer have a copy.

For a uniform tax claim, you do not need proof of any expenditure incurred for washing your uniform. If you are claiming tax relief for professional fees, HMRC may require proof of actual amounts paid. For other expense claims (such as tools and equipment), please include a copy of the receipts/proof of purchase when sending in your claim form.

Where can I find your terms and conditions?

Click here to view our Terms & Conditions.

Are you a government agency or affiliated with HMRC?

No. HMRC does not endorse or affiliate itself with ANY private company. We are a private firm who specialise in PAYE tax refund claims.


How will I get paid?

Payment will always be made via bank transfer. We do however require your photographic ID and proof of current address prior to forwarding any rebate to you, as per our Anti-Money Laundering policies. This can be provided at any time via the repayment portal, here.

I have provided my repayment information, and not received my rebate?

The information that you have supplied may be incomplete, or incorrect for a variety of reasons. Sometimes, clients provide incorrect account details – or ID proofs that do not meet the AML requirements that are in place. If you are having any issues, please contact us via email – or submit your repayment information again, ensuring validity of all of the information you a providing.

What is a Nominee/Nomination?

When you instruct Rebate Gateway, we request as part of the application that funds attributed to the claim we submit to HMRC on your behalf are forwarded to ourselves, in order that we can not only check that the amount you are in receipt of is correct – but so that we can remove the worry of paying our fee, by making the deduction prior to forwarding on your rebate to you. All the funds you receive, are then yours to keep!

Nomination can be withdrawn at any time by you, our client. You will however still need to pay our success fee as per our Terms and Conditions of Service, should a repayment be made to you directly.

For more information on ‘Nomination’, please see details on HMRCs website here

Do you use a 'Deed of Assignment'

No. Upon applying through our portal you agree that we are able to receive the rebate generated through the claim we prepare for you through ‘nomination’. This means that we will only be in receipt of the rebate and will not continue to receive ongoing rebates. We are aware that some companies do operate in this manner, and we do not agree with the practice.

Nomination can be withdrawn at any time by you, our client. You will however still need to pay our success fee as per our terms of service, should a repayment be made to you directly.

For more information on the difference between ‘Deed of Assignments’ and ‘Nominations’, please see details on HMRCs website here

Privacy & Security

Why have I received a letter?

If you have received a letter from us, we have identified that it is highly likely based upon your circumstances that you are due a rebate, this could be due to various reasons – such as a PPI claim that has been completed on your behalf.

Rebate Gateway Limited is a tax consultancy, registered as an agent of HM Revenue & Customs under registration number HY3075 and the Information Commissioners Office under registration number ZA766745.

Please contact us on 0333 444 1054, complete the relevant online application or email the relevant team at the email address provided on the letter.

Will my information ever be sold of used for marketing?

Never! We take privacy extremely seriously. We use your personal information to process your tax claim. Your information is only ever shared with HMRC in order review your claim – and this is only after you give us signed permission to do so. We will never sell your information to a third party without your express consent.

We are registered with the Information Commissioners Office for data protection purposes. You can view our registration details here