We are currently seeing increased processing times at HMRC due to staff shortages. We kindly ask you do not chase us for an update on your claim unless it has been 16 weeks since your claim was submitted. 

Case Status Updates

Normally, rebate/repayment processing times are between 6-8 weeks. We are currently experiencing a substantial case backlog for repayments from HM Revenue & Customs therefore we have updated our guidance for repayment to 16 weeks.

If you have been waiting for longer than 16 weeks and would like a status update of your case, please complete the form below. Our team will then come back to you via email or text within 72 hours.

Please enter your reference number or National Insurance Number as well as your contact information.