0333 444 1054

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Request an Update on My Claim

Request a case update in the form below. Our team will endeavour to respond to you via email or text within 48 hours.

Please note, we are not able to provide case updates on our telephone service.

Rebate Processing Timescale - Important Guidance

Processing of all rebate types is currently taking over 16 weeks (4 months) from initial application. This is due to an unprecedented backlog at HM Revenue & Customs, caused by the Covid-19 pandemic.

Please confirm below that you have been waiting longer than 16 weeks. If you have not been waiting longer than this, we would be unable to update you and you will not receive a response to your update request. Please note, the same applies through our telephone service.

LEGAL & REGULATORY

Rebate Gateway Limited. Registered Office: 7 Bell Yard, City of London, WC2A 2JR. Registered in England No. 12693328. Rebate Gateway are registered as tax agents with HM Revenue & Customs under registration number HY3075. Rebate Gateway Limited is supervised by HM Revenue & Customs for Anti-Money Laundering under registration number XGML00000181564. Rebate Gateway Limited is registered with the Information Commissioners Office (ICO) under ZA766745.

Rebate Gateway Limited is a fee charging tax intermediary business. You are able to make a claim via HMRC directly yourself, using forms available to you from HMRC.

 

HELP & SITE INFORMATION

CONTACT US

Telephone: 0333 444 1054
Email: overpayment@rebategateway.org
Address: 7 Bell Yard, London, WC2A 2JR

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