Case Status Updates

Normally, rebate/repayment processing times are between 6-8 weeks. We are currently experiencing a substantial case backlog for repayments from HM Revenue & Customs therefore we have updated our guidance for repayment to 16 weeks.

If you have been waiting for longer than 16 weeks and would like a status update of your case, please complete the form below. Our team will then come back to you via email or text within 72 hours.

Please enter your reference number as well as your contact information.